Terms of service

General terms and conditions

Welcome to our site! Thank you for trusting us with your purchase!
Please read this document carefully before finalizing your order, because by finalizing your order, you accept the content of these GTC!

These General Terms and Conditions (hereinafter: GTC) are governed by Kele Dávid EV, (head office: 9099 Pér, Ifjúsági Ltp. 1/2., Registration number: 55507095, tax number: 56816286-1-28) (hereinafter: Operator) operating Basic provisions applicable to and applicable to the terms and conditions of the "Kele Jewelry & Porcelain" (https://kelejewelry.com) webshop, the rights and obligations of the customer and the Operator (customer and operator hereinafter referred to as: Parties).

OPERATOR / MANUFACTURER DATA:

Operator name: Dávid Petra EV
Headquarters/mailing address: Kassák Lajos utca 6, 9700 Szombathely.

Name: Dávid Petra EV
Registration number: 55507208
Tax number: 56816303-1-38
Statistical number: 56816303
Bank account number: OTP Bank Zrt.
Email: kele.david@kelejewelry.com
Phone number: +36 30 7137281



RETURN ADDRESS:

If you would like to return the ordered product, please let us know first by email at kele.david@kelejewelry.com!

Addressee: Dávid Kele

Return address: 9099 Pér, Ifjúsági Ltp. 1/2.

Phone number: +36 30 850 9753

Email address: kele.david@kelejewelry.com

 

General information, conclusion of the contract between the Parties

The scope of these GTC covers all electronic commercial services provided in Hungary through the electronic store located on the website www.kelejewelry.com (hereinafter: Website). Furthermore, the scope of these General Terms and Conditions covers all commercial transactions in the territory of Hungary that are established between the Parties specified in this contract. Shopping in the www.kelejewelry.com online store is governed by the CVIII of 2001 on certain issues of electronic commercial services and services related to the information society. is regulated by law (“Elkertv.”).

ORDER

You can place your order through the website www.kelejewelry.com. You can find out the properties and characteristics of the products on the page of the specific product. If you have any questions about the product, we are happy to help.

The purchase price of the product includes the general sales tax, which is indicated on the product page. The prices of the products are indicated in Hungarian forints (Ft.) and Euros (eur), you can find the currency selection option in the menu of the website. The purchase price of the product does not include shipping costs. No separate packaging costs will be charged.

If an incorrect price is posted on the website, outside the scope of reasonable pricing, e.g. "0" HUF / "0" EUR or "1" HUF / "1" EUR, then the the operator is not obliged to deliver the product at an incorrect price. The operator will offer you the delivery of the product at the correct price. Knowing this, the buyer can accept or withdraw his intention to buy.

The order is accepted through the operator's Website only if the Customer fills in all the fields required for the order. (If the Customer fills in a field incorrectly or incompletely, he will receive an error message from the Operator.) The Operator shall not be held responsible for delivery delays or other problems or errors attributable to incorrect and/or inaccurate order data provided by the Customer.

Select the products you want to buy and place them in the cart. Enter your contact information, shipping and billing information, then choose a shipping method and payment method. Then send us your order. Sending the order does not in itself constitute the conclusion of a contract.

The information and delivery times on the website are in any case informative, if a product has already been sold out and is still available due to a system error, we can prepare it for you. However, the delivery/production time will take longer. This period depends on the nature of the product and its preparation technique.

If the expected delivery times are not acceptable to you, we will cancel your order at your request. In this case, any advance payment you may have paid will be returned to you in full within 8 working days.

The Operator will confirm the receipt of the order sent by the Customer to the Customer by means of an automatic confirmation e-mail within 48 hours at the latest, which confirmation e-mail contains the order identifier, the date of the order, the list of elements belonging to the ordered product, the quantity, and the price of the product , shipping costs and the total amount to be paid. This confirmation email only informs the Customer that his order has been received by the Operator.

The confirmation e-mail is considered as acceptance by the Operator of the offer made by the Buyer, which creates a valid contract between the Buyer and the Operator.

The Buyer is exempted from the obligation to make an offer if he does not receive a confirmation e-mail from the Operator regarding his sent order within 48 hours at the latest.

If the Customer has already sent his order to the Operator and notices an error in the data in the confirmation e-mail, he must notify the Operator within 1 day.

The order is considered a contract concluded electronically, which is governed by Act V of 2013 on the Civil Code, Act CVIII of 2001 on certain issues of electronic commercial services and services related to the information society. are governed by the law. The contract falls under the scope of Government Decree 45/2014 (II.26.) on the detailed rules of contracts between the consumer and the business, and takes into account the provisions of Directive 2011/83/EU of the European Parliament and of the Council on consumer rights.

We reserve the right to unilaterally refuse to confirm and fulfill your order in the following cases:

- The advance payment is not made until the deadline indicated on the fee request

-We cannot contact you at the contact details provided and we cannot confirm your order

 

Shipping and payment

We can provide the following payment methods:

BANK TRANSFER / Advance payment

Pay by bank transfer to our company's bank account. Don't forget to enter the ID number of the order in the message field! We send an electronic fee request/Proforma invoice to Customers who choose the "transfer" payment method. The electronic fee request invoice contains the amount that the Buyer must pay by bank transfer. We will start compiling the order after receiving the purchase price.

Upon receipt of the product, the Operator issues a paper invoice to the Buyer as proof of purchase.

In case of payment in Hungarian forints:

Beneficiary name: Dávid Petra EV

Bank account number: 1177347000870205

Bank: OTP Bank Zrt.

Currency: HUF

Announcement: order number

In case of payment in euros:

Beneficiary name: Dávid Petra EV

Bank account number: HU18117734700087020500000000

Swift/BIC : OTPVHUHB

Bank: OTP Bank Zrt.

Currency: Euro

Announcement: order number

POSTPONED

You have the option to choose the cash on delivery payment method. In this case, you can pay for the order at the courier with cash or bank card.

BANK CARD PAYMENT in the webshop

With the help of Stripe, you can pay by bank card within our site. If you want, you can save the payment method, so you don't have to enter your data again the next time you make a purchase.

Gift card:

The gift card is only available and can be purchased in the Kele Jewelry & Porcelain webshop. You can get the card for the period specified in the campaign. After your purchase, we will credit the card and the amount on it, which you can deduct from the price of the product you want to buy during your next purchase on our webshop. The card entitles you to one-time use, in which case the price on the card will be deducted in one sum, it cannot be shared or used more than once. The card cannot be transferred to another person. If the amount on the gift card does not cover the entire purchase price, the difference must be settled with another means of payment (e.g. bank card). The unused balance on the gift card cannot be exchanged for cash.

• The card is available and valid in the Kele Jewelry & Porcelain webshop.
• The credit is included in the card in the currency of Hungary, so the price is in forints.
• The card is tied to a person and cannot be transferred to another person.
• The amount on the card cannot be exchanged for cash and does not bear interest.
• If the card is stolen/lost, our webshop is unable to credit the amount on the card. A transaction can only be validated by presenting the card.
• Kele Jewelry & Porcelain assumes no financial responsibility for lost or stolen cards.
• The amount on the gift card can be used to settle a part of the purchase price or the entire amount of the purchase price.
• Kele Jewelry & Porcelain reserves the right to change the terms of use.
• The gift card can be used to purchase all porcelain and jewelry products in the webshop.

 

Proper USE and care of PRODUCTS

RIGHT OF WITHDRAWAL

The provisions of this point apply exclusively to natural persons acting outside the scope of their profession, occupation or business, who buy, order, receive, use, use goods, as well as the recipient of commercial communications and offers related to the goods (hereinafter "Consumer").

Our private customers have the right to cancel the purchase without reason within 30 days from the delivery of the order. Before delivery, you can also exercise your right of withdrawal in the period between the day of conclusion of the contract and the day of receipt of the product.

The consumer is not entitled to the right of withdrawal in the case of a non-pre-manufactured product that was produced based on the consumer's instructions or at his express request, or in the case of a product that was clearly tailored to the consumer.

In case of cancellation, the Consumer is obliged to return the ordered product in its original condition, no later than 30 days from the date of notification of cancellation. The deadline is considered to have been met if the Consumer sends the product (post it or hands it over to the courier he ordered) before the end of the 30-day deadline. In the case of notification by post, the Operator takes into account the date of mailing, and in the case of notification by e-mail, the time of sending the e-mail from the point of view of calculating the deadline. The Consumer sends the letter as registered mail so that the date of posting can be reliably proven.

ENFORCEMENT OF RIGHT OF WITHDRAWAL

If the Consumer wishes to exercise his right of withdrawal, he must send a clear statement containing his intention to withdraw (e.g. by mail or electronically) to the Operator using the contact details indicated at the beginning of these GTC. The consumer exercises his right of withdrawal within a deadline, if he sends his declaration of withdrawal to the Operator before the expiry of the above-mentioned deadline.

The cost of returning the product to the Operator is borne by you according to the law, unless the Operator undertakes to bear the costs. We are unable to accept parcels returned by cash on delivery. Apart from the cost of returning the product, you as a Buyer will not be charged any other costs in connection with the cancellation.

If you withdraw from the contract, the Operator will refund the purchase price of the product immediately, but no later than within 30 days of receiving your withdrawal statement. The operator has the right to withhold the refund until the product has been returned, or the customer has provided credible proof that he has returned it.

During the refund, the Operator uses a payment method identical to the payment method used during the original transaction, unless the Consumer/Buyer expressly consents to the use of another payment method; due to the application of this reimbursement method, the Operator will not incur any additional costs.

In any case, return the products affected by the cancellation to us in their original, undamaged packaging. We are not responsible for shipping damage caused by careless packaging. If depreciation occurs as a result of the use of the product, our company is entitled to reduce the refunded amount by the amount of the depreciation.

If a legal entity enters into a contract with the Operator, the Customer, who is not a consumer, does not have the right to cancel without reason.

WARRANTY

Regarding the Operator's products, the Civil Code and 151/2003. (IX. 22.) It is subject to a warranty obligation based on a government decree, which means that during the warranty period it is exempted from liability only if it proves that the defect can be traced back to improper use of the product.

The duration of the warranty (the warranty period) starts with the actual performance, i.e. the day the product is handed over to the Customer. 151/2003 on the mandatory warranty for certain consumer durables are considered consumer durables. (IX.22.) Products listed in the Annex of the Government Decree, for which the legislation stipulates a one-year mandatory warranty period. The (objective) scope of the decree only applies to the products sold within the framework of the new consumer contract concluded in Hungary and listed in the annex to the decree.

The warranty period starts from the day the product is handed over

One year in the case of a sale price of HUF 10,000 but not exceeding HUF 100,000,

two years in the case of a sale price exceeding HUF 100,000 but not exceeding HUF 250,000,

Three years above the sale price of HUF 250,000.

The defect is not covered by the warranty if its cause occurred after the delivery of the product to the Customer, for example, if the defect was due to improper installation (unless the installation was carried out by the Operator or his representative, or if the improper installation ranking can be traced back to an error in the user and management instructions) ignoring improper use,

caused by improper storage, improper handling, vandalism, elemental damage, natural disaster.

In the event of a defect covered by the warranty, the Buyer:

primarily - at your choice - you can demand repair or replacement, unless fulfilling the chosen warranty claim is impossible or if it would result in disproportionate additional costs for the Operator compared to fulfilling the other warranty claim, taking into account the value represented by the product in its faultless condition, the gravity of the breach of contract and the warranty caused damage to the Buyer's interests by complying with the request.

if the Operator did not undertake the repair or replacement, within the time limit corresponding to this obligation, he is unable to comply with the interests of the Buyer, or if the Buyer has no interest in the repair or replacement, the Buyer may - at his option - demand a proportional reduction of the purchase price , you can correct the error at the expense of the Operator yourself or have it corrected by someone else, or withdraw from the contract. There is no room for cancellation due to an insignificant error.

If, due to a malfunction of the product, the Customer asserts a replacement request within three working days from the date of purchase (commissioning), the Service Provider is obliged to replace the product, provided that the malfunction prevents the intended use.

The repair or replacement must be carried out within an appropriate time frame, taking into account the characteristics of the product and the intended use expected by the Buyer, while protecting the interests of the Buyer. The Operator must endeavor to carry out the repair or replacement within fifteen days at most.

During the repair, only new parts may be installed in the product.

The part of the repair time during which the Customer cannot use the product as intended is not included in the warranty period. In case of replacement (repair) of the product or part of the product, the warranty period starts again for the replaced (repaired) product (product part) and for the defect that occurs as a result of the repair.

The costs related to the fulfillment of the warranty obligation are borne by the Operator.

The Operator is exempted from the warranty obligation only if it proves that the cause of the defect arose after the performance.

However, the Buyer does not have the right to assert an accessory warranty and warranty claim, or a product warranty and warranty claim at the same time, parallel to each other, due to the same defect. Regardless of these restrictions, the Customer is entitled to the rights arising from the warranty regardless of the rights defined in the Parts Warranty and Product Warranty.

The warranty does not affect the enforcement of the Buyer's legal rights, including in particular accessories and product warranties and compensation.

If a legal dispute arises between the parties, which they cannot resolve amicably, the Customer may initiate a Conciliation Board procedure.

Voluntary warranty

For the products it sells, the Operator may undertake a guarantee (guarantee) for the period specified in the Product description, which may be longer than the period according to the government decree. The Voluntary Warranty defined in this section applies exclusively to contracts concluded between the Operator and consumers defined in the Civil Code.

ACCESSORIES WARRANTY

You can assert a warranty claim in accordance with the provisions of Act V of 2013 on the Civil Code. During the 2-year limitation period from the date of receipt, you can enforce your warranty claims for product defects that already existed at the time the product was handed over. After the two-year limitation period, you can no longer assert your accessory warranty rights. In the case of companies, the warranty claim can be asserted within the 1-year limitation period from the date of receipt. You can request repair or replacement, unless fulfilling the chosen request is impossible or would involve disproportionate additional costs for the Operator. If the repair or replacement cannot be carried out by the Operator, the Customer may request a proportional delivery of the compensation or the Customer may repair the defect at our expense, or have it repaired by someone else or, as a last resort, withdraw from the contract. Our customers are obliged to report the defect immediately after its discovery, but no later than within two (2) months from the discovery of the defect. If the Operator clearly proves that the defect of the product occurred after it was handed over to the Buyer, it is not obliged to accept its objection. However, after six months of completion, the burden of proof is reversed, i.e. in the event of a dispute, the Buyer must prove that the defect already existed at the time of handover.

PRODUCT WARRANTY

A product warranty can only arise in the event of a defect in a movable object. However, the Buyer does not have the right to assert an accessory warranty claim and a product warranty claim at the same time, parallel to each other, due to the same defect. However, in the case of successful enforcement of a product warranty claim, the Customer may assert its accessories warranty claim against the manufacturer for the replaced product or repaired part. As a product warranty claim, the Customer may only request the repair or replacement of the defective product. The Customer must prove the defect of the product in the event of a product warranty claim.

A product is considered defective if it does not meet the quality requirements in force at the time it is placed on the market or if it does not have the properties described by the manufacturer. The Customer may assert a product warranty claim within two years of the product being placed on the market by the manufacturer. After this deadline, you will lose this right. After discovering the defect, the Buyer is obliged to notify the manufacturer of the defect without delay. An error communicated within two months of the discovery of the error must be considered communicated without delay. The consumer is responsible for damage resulting from the delay in communication.

The Buyer may exercise his product warranty claim against the manufacturer or distributor of the movable item. The Civil Code according to this, the producer and distributor of the product is considered a manufacturer.

The manufacturer or distributor is only released from its product warranty obligation if it can prove that:

the product was not manufactured or marketed as part of its business activities, or

the defect was not detectable according to the state of science and technology at the time of placing it on the market or

the defect of the product results from the application of legislation or mandatory official regulations. For the exemption, it is sufficient for the manufacturer or distributor to prove one reason.

 

Safety regulations and maintenance advice

If used as intended, our jewelry will not be damaged.

Make sure that the jewelry does not come into contact with water, do not bathe in it, do not wash your hair in it, and do not wear it while sleeping. Make sure they don't sweat too much, so please don't do any strenuous physical activity in them. We recommend that you take off your jewelry when cleaning, while working at home and in the garden, when washing dishes, during exercise, in medicinal water, in the wellness center, or in the swimming pool.

Clean them with a wet or dry cloth or microfiber cloth, using careful wiping movements, do not rub or scratch the jewelry.

Do not clean the objects with corrosive materials, tools with a rough surface, cleaning agents, or chemicals. Make sure that it does not come into contact with perfume or different creams used for body care and treatment.

The products contain gold paint, so do not put them in the microwave, dishwasher or washing machine!

Make sure not to drop it on the ground, on a hard surface, or hit it with anything, as it may snap, break or be damaged under such physical impact.

We store our jewelry in a storage box in a shady place.

We only use parts from official distributors (precious metal parts) during the assembly of jewelry and products. If a component of the jewelry is damaged or broken, do not use it anymore! Always carefully check the product for any damage before use.



COMPLAINT MANAGEMENT

The Customer may submit consumer objections regarding the product or the Operator's activities at the following contact details:

Mailing address: 9099 Pér youth sheet 1/2

Email: kele.david@kelejewelry.com

 

A Complaint is any individual request or complaint communicated in writing by the Complainant to the Operator or to a person acting in the Operator's interest or for the benefit of the Operator directly related to the conduct, activity or omission of the service. It is not considered a complaint if the Operator is asked for general information or clarification in relation to its operation, its activities or a specific matter.

The following are entitled to submit a Complaint: any Customer who has a contractual relationship with the Operator; a representative acting on behalf of and on behalf of the Buyer based on a valid power of attorney; as well as the natural person, legal person or business company without legal personality who objects to the Operator's procedure not in relation to a specific service, but in relation to other activities related to the services it provides.

Given the Operator's electronic commercial activity and the provision of services related to the information society, the Complainant is only entitled to submit a complaint in writing.

The complaint must include the following:

the Complainant's name, address and email address;

the name of the Product involved in the Complaint;

a brief description of the Complaint;

indicating the specific request of the Complainant;

the exact date of receipt of the complaint;

the method of receiving a complaint;

description of the solution and the name of the person responsible for implementation (if the complaint is remedied immediately)

photographs and other documents to prove the complaint

Our Company is obliged to record incoming Complaints in writing in the complaint recording protocol (hereinafter: "Complaints").

The Minutes contain the name and address of the Complainant; the place, time, and method of presenting the complaint; a detailed description of the consumer's complaint, a list of documents, documents and other evidence presented by the consumer; the Operator's statement on his position regarding the Customer's complaint

The written Complaint submitted by the Complainant will be examined and evaluated by the Operator and will be answered in writing to the Complainant at the contact address provided by the Complainant within thirty days (30 days) giving reasons for his opinion. The Operator is obliged to keep a copy of its response and the record of the complaint for five years (5 years) and present it to the inspection authorities upon their request.

If the complaint is rejected by the Operator, it is obliged to justify its position in its substantive response to the rejection.

The Operator may reject the Complaint, if it is

baseless;
submitted incompletely;
does not comply with these Terms and Conditions and the Fgytv. of the conceptual elements of the Complaint defined in paragraph (2) of § 17/A.;

Other Remedies

If any consumer dispute between the Operator and the Buyer is not settled during negotiations with the Operator, the following legal enforcement options are open to the Buyer:

NATIONAL AUTHORITY FOR CONSUMER PROTECTION

Address: 1088 Budapest, József krt. 6.

Mailing address: 1428 Budapest, PF: 20.

Central telephone number: +36 1 459 4800

Fax number: +36 1 210 4677

CONCILIATION BOARD

Contact details of Győr-Moson-Sopron County Conciliation Board:

Address: 9021 Győr, Szent István út 10/a.

E-mail address: bekelteto.testulet@gymskik.hu

Central telephone number: +36 96 520 217

In the event of a cross-border consumer dispute related to an online sales contract, consumers can settle their cross-border disputes related to online purchases electronically by submitting an electronic complaint via the online platform available at the following link. – https://webgate.acceptance.ec.europa.eu/odr/main/?event=main.home.show

All you have to do is register on the online platform available at the link above, fill out an application completely, and then submit it electronically to the Conciliation Board via the platform. In this way, consumers can easily assert their rights despite the distances.

In Hungary, the Budapest Conciliation Board (BBT) is authorized to act in legal disputes between cross-border consumers and traders related to online sales or service contracts.

Contact details of the Budapest Conciliation Board:

Address: 1016 Budapest, Krisztina krt. 99. III. em. 310.

Mailing address: 1253 Budapest, Pf.: 10.

E-mail address: bekelteto.testulet@bkik.hu

Central telephone number: +36 1 488 2186

Fax: +36 1 488 2131

Judicial proceeding. The customer is entitled to assert his claim arising from a consumer dispute before the court in the framework of civil proceedings pursuant to Act V of 2013 on the Civil Code and Act III of 1952 on the Code of Civil Procedure. according to its provisions.

 

other PROVISIONS / copyrights

All visual and textual elements appearing on the https://kelejewelry.com website are the property of the Operator and are subject to copyright protection. Copying and using it without permission is not allowed in any form.

The Website is protected by copyright. The operator is the copyright holder or the authorized user of all content displayed on the Website and during the provision of services available through the Website: any author's work or other intellectual creation (including, among others, all design products, graphics and other materials, the layout of the Website interface, editing, used software and other solutions, ideas, implementation). It is not permitted to save or print the content of the Website and certain parts on a physical or other data medium for private use. Use beyond private use - for example storage in a database, transfer, publication or download, commercial distribution is not permitted

The data on the website are informative. We reserve the right to make mistakes. If you have any further questions, contact us via our contact details.

You may use the website solely at your own risk, and you accept that the Operator shall not be liable for any property or non-property damages incurred during use.

During the order, the Buyer must act in a reasonably informed, attentive and prudent manner that is generally expected in the given situation.

The Operator excludes all responsibility for the content published by the users of the website.

If the Customer notices objectionable content on the Website, it must notify the Operator immediately. If, in the course of the good faith procedure, the Operator finds the indication to be well-founded, it is entitled to immediately delete or modify the information.

The operator may modify these Terms and Conditions, the prices of the products sold on the website and other indicated prices at any time with non-retroactive effect, the modification comes into effect after publication on the website, and is only valid for transactions following its entry into force.

In matters not regulated in these GTC, Act V of 2013 on the Civil Code (Ptk.), Act CXII of 2011 on the right to informational self-determination and freedom of information. Act and its relevant provisions shall govern.